Position

Customer Support Specialist

Reports to: Customer Support Manager


Location

Philadelphia, PA

Description

Agusta Aerospace Corporation, an international helicopter manufacturer, is seeking an experienced Customer Support Specialist at our site in Philadelphia, PA.

Responsibilities:

  • Support Customer Support Manager who has responsibilities to selected AgustaWestland Customer fleets in North and South America as well as Canada
  • Assist interdepartmental activities across the following disciplines: Service Engineering, Materials, Training, “on site” Maintenance Service, Program Management, Contract Management, in support of customer requirements. The objective is to develop, achieve and guarantee an efficient and effective after sale support capable to sustain Customer operations
  • Support the Entry-Into-Service phase of new delivered fleets, coordinating with the Customer the preparation of all the logistic support activities
  • Support the In Service activities of each assigned Customer fleet, ensuring that all objectives are achieved effectively in accordance with contractual commitments and Customer operational requirements

 

Qualifications

Education: B S in Manufacturing Engineering

Experience: 3 yearsin a similar role in the aviation sector and preferably in the helicopter industry

Travel: Some

Skills – Required:

  • Strong previous experience with solid understanding of aviation technology
  • Strong computer skills
  • Strong written and oral communication skills
  • Intercultural awareness, ability to create and maintain relations
  • Able to work under pressure and meet customer deadlines
  • Well organized and adaptable with a flexible approach
  • Challenging, able to work in a dynamic environment
  • Able to handle critical and emergency situation involving customers

Skills – Preferred:

  • BS in aerospace engineering is highly desirable
  • A knowledge of Italian or Spanish is a plus

 

Benefits

 

We offer an excellent, fully paid benefits package including medical, dental, pension & 401k.

 

For More Information

 For consideration please email your resume to :

Careers@agustawestland.com

Agusta Aerospace Corporation
is an Equal Opportunity Employer