Position

Customer Support Manager

Reports to: Director, Product Support


Location

Philadelphia, PA

Description

Agusta Aerospace Corporation, an international helicopter manufacturer, is seeking an experienced Customer Support Manager at our site in Philadelphia, PA.

Responsibilities:

  • Manage selected AgustaWestland Customer fleets in the American market, particularly domestic (USA)
  • Coordinate interdepartmental activities across the following disciplines: Service Engineering, Materials, Training, “on site” Maintenance Service, Program Management, Contract Management, in support of customer requirements. The objective is to develop, achieve and guarantee an efficient and effective after sale support capable to sustain Customer operations
  • Manage the Entry-Into-Service phase of new delivered fleets, coordinating with the Customer the preparation of all the logistic support activities
  • Manage the In Service activities of each assigned Customer fleet, ensuring that all objectives are achieved effectively in accordance with contractual commitments and Customer operational requirements
  • Communication with the Customer, on a routine base, on the main Customer Support issues, working together with all the Customer Support departments
  • Coordinate regular program review meetings/operators conference with Customers

Qualifications

 Education: B S in Aerospace Engineering

Experience: 3 yearsin a similar role in the aviation sector and preferably in the helicopter industry

Travel: Some

Skills – Required:

  • Strong solid understanding of aviation technology
  • Strong computer skills
  • Strong written and oral communication skills
  • Intercultural awareness, ability to create and maintain relations
  • Able to work under pressure and meet customer deadlines
  • Well organized and adaptable with a flexible approach
  • Challenging, able to work in a dynamic environment
  • Able to handle critical and emergency situation involving customers

Skills – Preferred:

  • A knowledge of Italian or Spanish is a plus

Benefits

 

We offer an excellent, fully paid benefits package including medical, dental, pension & 401k.

 

For More Information

 For consideration please email your resume to :

Careers@agustawestland.com

Agusta Aerospace Corporation
is an Equal Opportunity Employer