Customer Support Engineer

Reports to: Director, Product Support

Description

Agusta Aerospace Corporation, an international helicopter manufacturer, has an immediate opening for a Customer Support Engineer.

Responsibilities:

• Work in an international team of Customer Support Engineers between Italy and USA
• Technical Front-end to solve technical issues reported from Operators, domestic (US) and worldwide fleet Technical Representatives and Company Repair Station activity in a timely manner
• Analysis of field data for reliability, maintainability and design weakness analysis interfacing with the Agusta Customer Support database (SISP)
• Keep track of Aircraft Configuration and Certifications for the American fleet, tracking in the C.S. Engineering database resident in Italy all the evolutions of aircraft modifications, repairs, retrofits
• Maintain a constant link with C.S. Engineering Italy to increase awareness of fleet problems and establish a fleet-wide knowledge base of technical solutions
• Report to Agusta Customer Support Engineering Management for safety related issues and for all the outstanding customer issues
• Validates Technical Instructions (Publications, Technical Bulletins) to improve the quality of technical advices. Daily communication with aircraft maintainers and Agusta maintenance bases
• Analysis of aircraft configuration to highlight criticalities in the spare parts provisioning, in training activity and Technical Publication updating
• Develop maintenance, repair, assembly procedures for Operator issues that fall outside the coverage of standard Technical Publications
• Use field experience/data to influence the established Product Improvement Process, driven by C.S. Engineering, for supportability, maintainability and design improvement
• Report ongoing actions and solutions to technical problems during meetings with customers and management

Qualifications

Education: BS in Engineering

Experience: Previous experience in technical areas of aerospace

Travel: Some

Skills – Required:

• Strong solid understanding of aviation technology
• Strong computer skills
• Strong written and oral communication skills
• Intercultural awareness, ability to create and maintain relations
• Able to work under pressure and meet customer deadlines
• Well organized and adaptable with a flexible approach
• Challenging, able to work in a dynamic environment
• Able to handle critical and emergency situation involving customers

Skills – Preferred:

• Previous aerospace experience in technical areas of helicopter sector
• A knowledge of Italian is a strong plus

Benefits

We offer an excellent, fully paid benefits package, including a pension and 401K.

For More Information

For consideration, please email your resume to :

Careers@agustawestland.com

Agusta Aerospace Corporation
is an Equal Opportunity Employer